1. Age Requirements

2. Geographic Limitations

3. Account Information

4. Healthcare Provider Relationships

1. Prescription Fulfillment

2. Partner Pharmacy Network

• Ranch Health Jersey City LLC DBA EasyRx (our licensed pharmacy entity) and other partner pharmacies are bound by the same terms and standards
• EZRX customer service handles all inquiries regardless of which pharmacy fulfills your prescription

3. Prescription Requirements

• Valid prescription from a licensed healthcare provider required for all prescription medications
• We may contact your healthcare provider to confirm or clarify prescriptions

4. Drug Substitution

1. Telehealth Provider

2. Telehealth Limitations

• Telehealth consultations do not replace emergency medical care
• Not all conditions can be diagnosed or treated through telehealth
• You should seek in-person medical care when recommended by the provider

3. Prescriptions from Telehealth

1. Payment Methods

2. Payment Processing

3. Non-Refundable Payments

1. Enrollment

2. Auto-Refill Terms

• We will automatically process refills when due based on your prescription
• You will be charged for auto-refill medications using your stored payment method
• You may cancel auto-refill for any medication at any time through your account

3. Auto-Refill Notifications

1. Consent to Electronic Communications

• Email communications to the email address associated with your account
• SMS/text messages to the phone number(s) you provide
• Push notifications through our mobile application
• In-app messages and notifications
• Automated phone calls and voicemails
• Fax transmissions for prescription transfers and pharmacy communications
• Other digital communications as may be implemented from time to time

2. Types of Communications

3. Phone and SMS Consent

• Receive automated text messages and calls from EasyRx
• Receive communications at the phone number(s) you provide, even if the number is on a state or federal Do Not Call list
• Receive communications that may be sent using an automatic telephone dialing system or artificial/prerecorded voice
• Standard message and data rates may apply as determined by your wireless carrier

4. Communication Methods and Timing

• Frequency: Communication frequency will vary based on your account activity and preferences
• Timing: We may send communications at any reasonable time, but will generally respect standard business hours for non-urgent matters
• Delivery: We are not responsible for delays in delivery due to technical issues with your service provider

5. Updating Contact Information

• Keeping your contact information current and accurate
• Notifying us immediately of any changes to your email address or phone number
• Updating your communication preferences as needed

6. Opt-Out Rights

7. Third-Party Communication Services

8. Security and Privacy of Communications

• Email and SMS Risks: You acknowledge that communications via email, SMS, and other electronic means may not be secure and could potentially be intercepted by unauthorized parties
• Assumption of Risk: You assume this risk when choosing to communicate with us electronically
• HIPAA Considerations: For protected health information, we will use reasonable safeguards, but electronic communications may not meet the highest security standards

9. Technical Requirements

• Maintain a valid email address and/or phone number
• Have internet access for app-based communications
• Keep your devices and applications updated
• Ensure your service provider supports the communication methods we use

10. Consent Modification and Withdrawal

• Modification: We reserve the right to modify our communication practices at any time
• Withdrawal: You may withdraw consent by closing your account, though this will terminate your access to our Services
• Partial Withdrawal: You may limit certain non-essential communications through your account settings

1. Protected Health Information

2. Business Associates

• Licensed telehealth service providers
• Payment processors
• Analytics service providers
• Partner pharmacies
• Delivery service providers
• Other third-party vendors and contractors as necessary to provide our Services

3. Consent for Treatment, Payment, and Operations

1. Cash-Pay Service

2. Out-of-Network Reimbursement

1. Medical Information Accuracy

• Current medications and dosages
• Known allergies and adverse reactions
• Medical conditions and health history

2. Prescription Compliance

• Use medications only as prescribed by your healthcare provider
• Read all medication information and labels carefully
• Contact your healthcare provider or pharmacist with questions
• Store medications properly and securely
• Keep all medications away from children

3. Account Security

• Maintaining the security of your account credentials
• Notifying us immediately of unauthorized account access
• Ensuring your contact information is current and accurate
• Updating payment information as needed

4. Legal Compliance

• Purchase medications for resale or distribution to others without our written agreement
• Obtain controlled substances without valid prescriptions
• Provide false or misleading information
• Attempt to circumvent our security measures
• Use automated systems to access our Services without authorization
• Violate any applicable laws or regulations
• Interfere with other users' access to our Services
• Directly contact or conduct business with any pharmacy in our partner network to circumvent our Services or obtain medications outside of our platform

1. EasyRx Property

2. User Content and Feedback

1. Purpose of Policy

2. Submission Agreement

• We owe you no compensation for such submissions
• There is no duty of confidentiality between us regarding your submissions
• Your submissions automatically become our property without any obligation to you
• We may use, modify, or redistribute your submissions in any way for any purpose
• We are free to develop, use, or sell services and products that may be similar to or competitive with your submissions
• You are responsible for protecting your own intellectual property rights

3. Legal Consultation

1. Third-Party Integrations

2. Third-Party Links

3. No Endorsement

1. Export Restrictions

2. Prohibited Destinations and Persons

• To any U.S. embargoed countries or territories
• To anyone on the U.S. Treasury Department's list of Specially Designated Nationals
• To anyone on the U.S. Department of Commerce Denied Person's List or Entity List
• For any purposes prohibited by U.S. law, including the development, design, manufacture, or production of nuclear, chemical, or biological weapons

3. User Representations

• You and any ultimate beneficiary of our Services are not located in any prohibited country or territory
• You are not listed on any prohibited persons list
• You will not use our Services for any purposes prohibited by U.S. export control laws

1. Informed Consent Requirement

2. Understanding of Services

• The nature of the pharmaceutical and telehealth services we provide
• The benefits, risks, and alternatives to receiving services through our platform
• Your right to ask questions about your care and medications
• Your right to refuse treatment or medications at any time

3. Communication and Consultation

• Receive communications about your medications and health information
• Participate in consultations with pharmacists and healthcare providers as needed
• Provide accurate and complete information about your health and medications

4. Emergency Care Limitation

5. Right to Revoke Consent

1. Medical Disclaimers

• Always consult with your healthcare provider regarding medical decisions
• We make no warranties regarding the effectiveness or safety of medications

2. Service Availability

• Our Services are provided "as is" and "as available"
• We do not guarantee uninterrupted or error-free service
• We may suspend or modify Services for maintenance or updates

3. Accuracy of Information

• The accuracy of drug information or pricing
• The availability of medications
• Delivery timeframes
• Third-party service performance

4. DISCLAIMER OF WARRANTIES

1. Limitation of Damages

2. Excluded Damages

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Personal injury or property damage (except as required by law)
• Delays in medication delivery due to factors beyond our control

3. Third-Party Actions

• Partner pharmacies
• Healthcare providers (including telehealth providers)
• Delivery service providers
• Payment processors
• Other third-party service providers

4. Force Majeure

1. Informal Resolution

2. Binding Arbitration

3. Arbitration Procedures

• Arbitration will be conducted by a single arbitrator
• Healthcare providers (including telehealth providers)
• Arbitration will take place in Delaware or via remote hearing
• Each party will bear its own costs unless otherwise required by law
• The arbitrator's decision will be final and binding

4. Exceptions to Arbitration

5. Class Action Waiver

6. Severability

1. Termination by You

2. Termination by EasyRx

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Any reason that poses a risk to our Services or other users

3. Effect of Termination

• Your access to Services will cease
• Outstanding payment obligations remain due
• We may delete your account information subject to our data retention policies
• Provisions that by their nature should survive termination will remain in effect

1. Active Accounts

2. Terminated Accounts

• 6 years minimum for HIPAA compliance requirements
• As required by applicable pharmacy laws and regulations
• As necessary for legal compliance and business purposes

3. Inactive Accounts

4. Deceased Individuals

5. Data Deletion Requests

1. Entire Agreement

2. Severability

3. Waiver

4. Assignment

5. Survival

6. Electronic Communications